Shipping policy
At Little Oaks Gift Co., we aim to provide you with a seamless shopping experience. Below are the details of our shipping policy to help you understand our processes.
Order Processing
- Processing Time: Orders are processed within 3-4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
Shipping Rates & Delivery Times
We offer a variety of shipping options to suit your needs:
- Standard Shipping (Canada): 5-10 business days – Rates calculated at checkout.
- Expedited Shipping (Canada): 2-5 business days – Rates calculated at checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your shipment through our website.
Disclaimer on Substituting Items:
Please note that due to the handmade nature of our products and the small-batch process, we may need to substitute items in your order with an alternative of equal or greater value. While we always strive to fulfill orders with the exact items requested, variations in availability, production schedules, and materials may sometimes require us to make these adjustments. Rest assured that any substitutions made will maintain the same level of quality and craftsmanship that you expect from our brand.
If you have any concerns or specific preferences regarding substitutions, please contact us prior to your order, and we will do our best to accommodate your request.
Delayed or Lost Orders
In the event of a delay, we will notify you as soon as possible. If your order is lost in transit, please contact us at hello@threelittleoaksgiftcompany.com, and we will assist you in filing a claim with the shipping carrier.
Returns & Exchanges
Please refer to our Return Policy for information on returns and exchanges.
Contact Us
If you have any questions about our shipping policy, feel free to reach out to us at hello@threelittleoaksgiftcompany.com.